FAQ
WHAT'S A POLYPHONY?
Polyphony is a creative studio, manufacturer, and purveyor of cool.
We are a world class team where every member is insanely passionate about quality and the integrity of our products - and everything else we do.
Polyphony aims to bring you the best in design, awesome products, ideas, events, and much more.
WHEN DO NEW PRODUCTS RELEASE?
Follow us on social media and subscribe to our newsletter to stay updated on the latest drops. We work hard to make sure every product is perfect, so if you don’t want to miss out, follow!
ORDERING & PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept major credit cards (Visa, MasterCard, American Express). All transactions are secure and encrypted.
CAN I MODIFY OR CANCEL MY ORDER?
Once an order is placed, it cannot be modified.
However, you can cancel your order within 24 hours by contacting our customer service team at hi@polyphony.store.
SHIPPING & DELIVERY
WHERE DO YOU SHIP TO?
We currently ship to the USA, Mexico, Canada, and parts of Asia and Europe.
If shipping to your region isn't available, contact us and we will try to add it!
WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?
Shipping for all orders outside the USA is an estimate only! Polyphony reserves the right to request payment for additional shipping and/or cancel international orders at our sole discretion. Polyphony will always declare the full value of purchases. Any and all customs, duties, taxes, and other fees are the responsibility of the customer.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are typically processed within 2-3 business days.
Delivery times depend on your location and the shipping method selected. You will receive a tracking number once your order has shipped.
CAN I TRACK MY ORDER?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Because of the collectible nature of many of our products, we currently do not accept returns or exchanges.
If an item you received is damaged please contact us within 48 hours of receiving the damaged item at hi@polyphony.store.
PRODUCT INFORMATION
ARE YOUR PRODUCTS LIMITED EDITION?
Yes, many of our products are limited edition and may not be restocked once sold out. Be sure to grab them quickly!
HOW CAN I STAY UPDATED ON NEW RELEASES AND RESTOCKS?
Follow us on Instagram, Facebook, and Twitter, and subscribe to our newsletter for
the latest news on releases, restocks, and exclusive offers.
CONTACT US
HOW CAN I CONTACT CUSTOMER SERVICE?
You can reach us on our contact page or on Instagram.
We aim to respond to all inquiries within 24-48 hours.
DO YOU HAVE A PHYSICAL STORE?
We are an online-only store. However, we do participate in various conventions and pop-up events, and a selection of our products can also be found at some of your favorite retailers! Follow us on social media and subscribe to our newsletter to find out where we’ll be next!
MISCELLANEOUS
CAN I SUGGEST A PRODUCT OR COLLABORATION?
A: We love hearing from our community!
Please contact us on Instagram, or send your suggestions to us on our contact page!
DO YOU OFFER WHOLESALE OR BULK PURCHASING?
For wholesale inquiries, please contact us with details about your business and the products you are interested in.